Kostenlose Lieferung. Den ganzen Weg verfolgbar.

Lieferung timelines

Two product categories, two timelines. Both are what we commit to in writing on every order — not aspirations.

• 30–40 days — ice baths, cold plunges, and chillers (Haven, The Cold Plunge, Polar Tub, Arctic Ice Bath, Nordic Barrel, Arctic Chiller).
• 60–70 days — saunas, cryotherapy, and hyperbaric chambers (Nordic Sauna, Valhalla Barrel, Odin's Hall, Aurora Chamber, Hyperbaric Chamber).

Both timelines include production, 48-hour QC under load, crating, customs clearance, and last-mile freight to your address. See the full process for stage-by-stage detail.

What's included

• Kostenlos freight to your address in every market we ship to.
• Proactive scheduling — your NÖR Specialist confirms a delivery window with you before the unit leaves the factory.
• Real-time tracking by email and SMS.
• An unboxing & setup video kit shipped with every unit.
• Your Specialist on the phone during delivery day for any question.
• A first-use video call within seven days of delivery.

What's not included

NÖR builds and ships. We do not do on-site install. The freight partner delivers to your address; install is arranged by you with a local installer or electrician. For most ice baths and cold plunges that's plug-and-play once positioned. Saunas, cryotherapy, and hyperbaric chambers typically need a local electrician for hookup. We provide install documentation, electrical diagrams, and remote support throughout.

Where we ship

NÖR has a registered sales entity in each market and ships factory-direct to your address.

• North America — United States (USD) and Canada (CAD).
• United Kingdom — GBP, UKCA-marked product.
• European Union — EUR, CE-marked product, ships to all EU member states.
• Norway — NOK, our HQ market.
• Australia & New Zealand — AUD/NZD, SAA/RCM-marked product.
• Singapore — SGD, EMA-marked product.
• United Arab Emirates — AED, ESMA-marked product.
• Saudi Arabia — via authorised distributor.

Customs & duties

NÖR ships from our production facility directly to your country's NÖR entity, which handles customs clearance in your name. Duties and VAT/GST/sales tax appropriate to your region are calculated at checkout and remitted by us — you do not pay duties at delivery.

What if I'm not home for delivery?

Your Specialist confirms a delivery window with you 24–48 hours in advance. The freight partner will reschedule once at no charge if needed. After two missed deliveries, a re-delivery fee from the freight partner may apply.

What if my unit arrives damaged?

Photograph the crate before the freight partner leaves, and the unit on unboxing. E-Mail the photos to service@norplunge.com within 48 hours of delivery. Freight damage is covered by our shipping insurance — we coordinate the claim and ship a replacement at no cost to you.